This Shipping Policy explains how Zariyaa Ayurveda processes and delivers orders placed on [your website domain].
1. Order processing time
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Orders are typically processed within [1–3] business days (excluding Sundays and public holidays).
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During high-demand periods (sales/festivals), processing may take longer.
2. Delivery timelines (India)
Estimated delivery after dispatch:
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Metro cities: [2–5] business days
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Non-metro / remote areas: [4–10] business days
These are estimates and may vary due to courier delays, weather, strikes, or local restrictions.
3. Shipping charges
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Shipping fees (if applicable) are shown at checkout.
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Free shipping thresholds (if any): [e.g., Free shipping above ₹999]
4. Tracking
Once dispatched, you will receive tracking details via email/WhatsApp (as applicable).
5. Address, re-delivery & RTO (Return to Origin)
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Please ensure your address and phone number are accurate.
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If a shipment is returned to us due to incorrect address, repeated failed delivery attempts, or refusal, we may:
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re-ship at additional cost, or
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refund after deducting shipping and handling charges (where applicable).
6. COD (if applicable)
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COD availability depends on your pin code and courier serviceability.
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Additional COD fee: ₹200
7. Damaged packages
If the package looks tampered or damaged at delivery, please:
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Take photos/videos immediately, and
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Contact us within 48 hours at [support@zariyaayurveda.com].
8. International shipping
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We may ship internationally to select countries.
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Customs duties/taxes are the customer’s responsibility and may be charged by the destination country.
9. Contact & grievance
Customer Support: [support@zariyaayurveda.com] | [+919530273767]
Grievance Officer (E-commerce): [Deepanker Mathur, support@zariyaayurveda.com]
We acknowledge consumer complaints within 48 hours and aim to resolve them within 1 month, in line with India’s e-commerce rules.
