Privacy Policy

Last updated: [25 Dec 2025]

This Privacy Policy describes how Zariyaa Ayurveda (“Zariyaa”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit or make a purchase from [your website domain] (the “Website”) or interact with us through WhatsApp/Instagram/email/phone.

By using our Website or services, you agree to the practices described in this Privacy Policy.

 

1. Who we are (Data Fiduciary)

Brand/Legal entity name: [Zariyaa Ayurveda / Legal entity name]
Registered address: [C - 20 Jyoti Marg Bapu Nagar Jaipur Rajasthan - 302015]
Email: [support@zariyaayurveda.com]
Phone/WhatsApp: [+91-9530273767]

Grievance Officer (Privacy): [Deepanker Mathur]
Contact: [support@zariyaayurveda.com] | [+91 9530273767]
(We will address grievances as per applicable law. (MeitY))

 

2. Personal data we collect

Depending on how you use the Website, we may collect:

A) Identifiers & contact details

  • Name, phone number, email address, shipping/billing address

B) Order & payment information

  • Products purchased, order history, transaction details

  • Note: Payments are processed by third-party payment gateways; we typically do not store full card details.

C) Account & communications

  • Account login details (if you create an account)

  • Messages via email/WhatsApp/DMs, customer support interactions, call recordings (if any, where lawful)

D) Device & usage data

  • IP address, browser type, device identifiers, pages visited, timestamps, approximate location (via IP), cookies

E) Marketing preferences

  • Preferences for receiving offers/updates, opt-in/opt-out status

 

3. Why we process your personal data (purposes)

We use personal data to:

  • Process orders, ship products, deliver services, and provide customer support

  • Confirm orders, send invoices, provide tracking updates

  • Manage returns/refunds and resolve disputes

  • Prevent fraud, misuse, and unauthorized transactions

  • Comply with legal obligations (taxation, accounting, statutory requirements)

  • Improve Website performance, user experience, and product offerings

  • Send marketing communications where permitted or where you have opted in (you can opt out anytime)

 

4. Legal basis / grounds for processing (India)

We process personal data for purposes such as performance of contract (fulfilling orders), compliance with law, legitimate uses, and/or based on consent where required under applicable Indian data protection law. (DPDP framework includes rights and grievance mechanisms. (MeitY))

5. Cookies & tracking

We use cookies and similar technologies to:

  • Keep the Website functional (cart/session)

  • Understand traffic and usage patterns (analytics)

  • Measure marketing performance (ads attribution)

You can manage cookies via your browser settings. Disabling cookies may affect Website functionality.

 

6. Sharing of personal data

We may share your data with trusted third parties only as needed, such as:

  • Logistics & delivery partners (shipping and delivery)

  • Payment gateways & banks (payment processing)

  • E-commerce/tech service providers (hosting, analytics, customer support tools)

  • Marketing platforms (only where lawful and based on your preferences)

  • Authorities when required to comply with applicable law or lawful requests

We do not sell your personal data.

 

7. Data retention

We retain personal data only for as long as necessary for:

  • fulfilling orders and customer support,

  • meeting legal and accounting obligations,

  • resolving disputes and enforcing agreements.

When no longer required, we delete or anonymize it, subject to lawful retention requirements.

 

8. Security safeguards

We use reasonable security measures to protect data against unauthorized access, alteration, disclosure, or destruction, including access controls and secure service providers. (India’s IT security practices framework also expects reasonable security controls. (India Code))

 

9. Your rights (India)

Subject to applicable law, you may have rights to:

  • Access information about your personal data

  • Request correction/update

  • Request deletion/erasure (where applicable)

  • Withdraw consent (where processing is based on consent)

  • Grievance redressal (we provide a readily available means) (MeitY)

To exercise rights, contact: [support@zariyaayurveda.com] with subject “Privacy Request”.

 

10. Children’s privacy

Our Website is not intended for children. If you believe a child has provided personal data, contact us for deletion.

 

11. International transfers (if applicable)

If we transfer data outside India (e.g., hosting/analytics providers), we will take reasonable steps to ensure appropriate safeguards consistent with applicable law.

 

12. Third-party links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Health & product information disclaimer

Content on the Website is for general information and is not medical advice. Always consult a qualified professional for medical concerns. Product outcomes may vary by individual.

14. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.

Contact: [support@zariyaayurveda.com]